Meblostan.pl Terms and Conditions
1. Meblostan.pl is an online store, available at www.meblostan.pl, whose owner is Dorota Jackowska, who runs a sole proprietorship under the name Meblostan Dorota Jackowska at Wygodna 33/1, 94-024 Lodz, NIP 727-176-77-63, REGON 361195691 entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy.
2. The Meblostan.pl online store sells via the Internet in the form of a distance contract between the Customer and the Seller.
3. The Customer communicates with the Seller via email, by telephone and in writing. The seller does not charge any fees for communication with the client using means of distance communication. The customer bears the cost of the connection in accordance with the tariff of the service provider providing the telecommunications service to which he is using.
4. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store and the rules and procedure for concluding Sales Agreements with the Customer via the Store.
5. All information about products provided in the Store’s websites, in particular their descriptions, prices, constitute an invitation to enter into a contract, within the meaning of art. 71 of the Civil Code.
6. The Customer is obliged to use the Online Store in a manner consistent with the law, having regard to the personal rights and copyrights and intellectual property of third parties.
7. The Seller uses the mechanism of “cookie” files, which when used by customers from the Store’s website, are saved by the Seller’s server on the hard drive of the Customer’s end device. The use of “cookies” is aimed at correct operation of the Store website on the Customer’s end devices. Each customer can disable the mechanism of “cookies” in the web browser of his terminal device. The Seller indicates that disabling “cookies” may, however, cause difficulties or prevent the use of the Store’s website.
§ 2 Definitions
1. Consumer – an adult natural person with full legal capacity, concluding an agreement with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
2. Seller – a natural person running a business under the name Meblostan Dorota Jackowska, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 727-176-77-63, REGON 361195691.
3. Customer – any entity making purchases through the Store.
4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performs in its own name an economic activity that uses the Store.
5. Shop – an online store run by the Seller at the internet address www.meblostan.pl
6. Contract concluded at a distance – an agreement concluded with the Client as part of an organized system of concluding distance contracts (as part of the Store), without simultaneous physical presence of parties, with the exclusive use of one or more means of distance communication up to the conclusion of the contract, inclusive.
7. Regulations – these Regulations of the Store, defines the terms of concluding sales contracts via the Online Store, the rules for the performance of these contracts, the rights and obligations of the Seller and the Customer, the principles of complaint proceedings and the protection of personal data.
8. Order – Customer’s declaration of intent submitted via the Order Form and aiming directly at the conclusion of the Product Sales Agreement or Products with the Seller.
9. Account – customer account in the store, it contains data provided by the customer and information about orders placed by him in the store.
10. Registration form – a form available in the Store, enabling the creation of an Account.
11. Order form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment.
12. Shopping Cart – an element of the Store’s software in which the Products selected for purchase are shown by the Customer, and it is also possible to determine and modify the given Order, in particular the quantity of products.
13. Product – a movable item available in the Store being the subject of a Sales Agreement between the Customer and the Seller.
15. Sales Agreement – Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sale Agreement also means – applying to the Product features – a contract for the provision of services and a contract for specific work.
16. Supplier – means an entity with which the Seller cooperates in the delivery of goods.
§ 3 Contact with the store
1. Seller’s e-mail address: email@example.com
2. Telephone number of the Seller: +48 792 610 011
3. Seller’s bank account number: 54 1750 0012 0000 0000 2741 1525
4. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph. 5. The Customer may communicate by phone with the Seller between 10 am and 6 pm.
§ 4 Technical requirements
To use the Store, including browsing the Store’s assortment and placing orders for Products, you will need:
a) terminal device (computer or other multimedia device) with access to the Internet and an operating system enabling the launch of a web browser (e.g. Microsoft Edge, Google Chrome, Mozilla Firefox, Opera, Apple Safari),
b) active e-mail account.
§ 5 General Information
1. The Seller, in the widest extent permitted by law, is not liable for any disruptions to this interruption in the functioning of the Store caused by force majeure, unauthorized activity of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
2. Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
3. Prices given in the Store are given in Polish zlotys and in EUR, they are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services), about which the Customer is informed on the Store’s pages when placing orders, including the moment you express your will to be bound by the Sales Agreement.
§ 6 Creating customer account
1. To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: First name, Last name, Country, Street, Postal code, City, Telephone, E-mail address, Login, Password.
2. Creating an Account in the Store is free.
3. Logging in to the Account is done by entering the login and password set in the Registration Form.
4. The Customer shall be able to delete the Account at any time without giving any reason and without incurring any fees, by sending a relevant request to the Seller, in particular via electronic mail or in writing to the addresses provided in § 3.
§ 7 The rules for placing orders
1. The Customer may place orders in the Online Store via the Store website at www.meblostan.pl, 7 days a week, 24 hours a day.
2. In order to place an Order:
a) log in to the Store (optional);
b) choose the Product that is the subject of the Order, available options (optional), number of items and then click “Add to basket”;
c) go to the basket, log in or use the option of placing an Order without registration;
d) if the option of placing an Order without registration has been chosen – fill in the Order Form by entering the details of the Order recipient and the address to which the Product delivery is to take place, select the type of shipment (method of delivery of the Product), enter the invoice data if different from the recipient’s details;
e) choose one of the available payment methods and depending on the method of payment, pay for the order within the time specified in § 9 point 3 of the Regulations;
f) place an order by sending the Order Form to the Seller by selecting the “Buy and pay” button on the Store’s website.
3. An essential element of the order is to read and accept the Regulations by the Client, which the Customer confirms by marking the appropriate box before finalizing the order. Lack of acceptance of the Regulations in the course of the order placement procedure prevents the purchase of the Product via the Store.
§ 8 Delivery and payment methods
1. The Customer may use the following methods of delivery or collection of the ordered Product:
a) Postal package,
b) Courier shipment.
c) Personal collection
2. The customer can use the following payment methods:
a) transfer to the Seller’s bank account provided in § 3,
b) through the payment system.
3. Invoices are issued for all Products ordered in the Store.
§ 9 Execution of sales contract
1. Conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing an Order by the Customer, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation shall take place by sending by the Seller an e-mail address provided at the time of placing the Order e-mail address, which contains at least the Seller’s statement about receipt of the Order and its acceptance for implementation and confirmation of the Sales Agreement.
3. Upon the Customer’s receipt of the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
4. The Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement – otherwise the order will be cancelled.
5. If the Customer has chosen a delivery method other than a personal collection, the Product will be sent by the Seller
on the date indicated in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
a. If you order Products with different delivery times, the delivery date is the longest given date.
b. In case of ordering Products with different delivery times, the delivery of products will be carried out in parts.
6. The beginning of the delivery of the Product to the Customer counts as follows:
a) If the Customer chooses the method of payment by bank transfer or electronic payment – from the date of crediting the Seller’s bank account.
b) If the Customer selects a personal collection of the Product, the Product will be ready for collection by the Customer within the time specified in the Product description.
7. The Customer will be additionally informed about the readiness of the Product by the Seller by sending an appropriate e-mail to the Customer’s e-mail address provided during the Ordering.
8. If the Products are ordered with different dates of readiness for collection, the Customer has the option of receiving the Products in parts (according to their readiness for receipt) or collection of all Products after completing the entire order.
9. The start of the Product’s ready-to-pick up period in case of the payment method chosen by bank transfer, electronic payment or payment card is counted from the date of crediting the Seller’s bank account.
10. Delivery of Products ordered via the Online Store is carried out free of charge only within the territory of the Republic of Poland.
11. The delivery of the Product to the Customer outside the borders of the Republic of Poland is payable unless the Sales Agreement provides otherwise. The delivery costs of the Product (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store pages and during placing the Order, including the moment the Customer wishes to be bound by the Sales Agreement.
12. The Customer’s personal collection of the Product is free.
§ 10 The right to withdraw from the contract
1. Pursuant to Article 27 of the Act of 30 May 2014. on consumer rights (Journal of Laws of 2014, item 827) A customer who is a consumer who has concluded a distance contract via the Store may, within 14 days, withdraw from the Sales Agreement without giving any reason.
2. The period of the withdrawal from the Agreement referred to in paragraph 1 begins with the delivery of the Product to the Consumer or a person other than the Supplier indicated by him.
3. In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, lot or part.
4. The Consumer may withdraw from the Agreement by submitting to the Seller a statement on withdrawal from the Agreement.
5. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of that period.
6. The declaration may be sent by traditional mail or by e-mail by sending a statement to the Seller’s e-mail address – the Seller’s contact details are specified in § 3.
7. Effects of withdrawing from the Agreement:
a) In case of withdrawal from the Contract concluded remotely, the Agreement shall be deemed void.
b) In the event of withdrawal from the Agreement, the Seller returns to the Consumer no later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the item, with the exception of additional costs resulting
from the method chosen by the Consumer for delivery other than the cheapest usual delivery method offered by the Seller.
c) The reimbursement shall be made by the Seller using the same payment methods as were used by the Consumer in the original transaction, unless the Consumer expressly consented to a different solution, which shall not entail any costs for him.
d) The Seller may withhold the return of payment until receipt of the Product back.
e) The Consumer should return the Product to the address of the Seller specified in § 3 of these Regulations immediately, not later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.
f) The Consumer bears the direct costs of returning the Product
g) The consumer is only liable for a decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
8. The right to withdraw from a distance contract is not entitled to a Consumer with respect to the contracts listed in art. 38 of the Act of 03 May 2014. on consumer rights (Journal of Laws of 2014, item 827):
a) in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs,
b) in which the object of the service is an item delivered in a sealed package, which after opening the packaging cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
c) in which the object of the service is an item subject to rapid deterioration or having a short shelf-life,
d) in which the subject of the benefit are things that after delivery, due to their nature, are inseparably connected with other things.
§ 11 Complaint and warranty
1. The New Products and Renovation Products are covered by the Sale Agreement.
2. The seller is obliged to provide the customer with a product free from defects.
3. In the event of a defect purchased from the Seller of the goods, the Customer has the right to make a complaint based on the provisions concerning the warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.
4. Complaints should be reported in writing or by e-mail to the address of the Seller specified in § 3 of these Regulations.
6. It is recommended that the complaint include Client’s name and surname, address for correspondence, e-mail address (e-mail address) to which the reply to the complaint is to be sent, date of purchase, type of the product being advertised, detailed description and photo of the defect, circumstances (including date ) its occurrence and the Customer’s request in connection with the defect of the goods.
7. The Seller will consider and respond to the claim immediately, and if the Customer is a Consumer – no later than within 14 days. The Customer shall be informed about the manner of processing the complaint notification in accordance with the data indicated in the complaint application.
8. Goods sent back as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
9. If a guarantee has been granted for the Product, information about it as well as its content will be included in the description of the Product in the Store.
§ 12 Out-of-court ways to handle complaints and redress
1. Detailed information on the Consumer’s option of out-of-court settlement of complaints and rules of access to these procedures is available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and the Office of Competition and Consumer Protection.
2. The consumer has the following example options from non-judicial means of dealing with complaints and redress:
a) The consumer is entitled to apply to the permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended), with a request to settle a dispute arising from the Contract concluded with the Seller.
b) The consumer is entitled to address the provincial inspector of the Trade Inspection in accordance with
from art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws from 2014, item 148, as amended),
with the request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c) The Consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including Consumer Federation, Association of Polish Consumers).
d) The consumer may lodge a complaint via the EU ODR internet platform available at: http://ec.europa.eu/consumers/odr/.
§ 13 Personal data in the Online Store
1. The Seller of the personal data of Customers collected via the Online Store is the Seller.
2. Customers’ personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
3. The recipients of personal data of the Online Store’s Customers may be:
a) In the case of a Customer who uses the Online Store with the method of delivery with a parcel or courier, the Administrator provides the Customer’s personal data collected to a selected carrier or intermediary performing the shipment at the request of the Administrator.
b) In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, but failure to provide the personal data required in the Regulations necessary for the conclusion of the Sales Agreement will make it impossible to conclude this contract.
§ 14 Final Provisions
1. Contracts concluded via the Online Store are concluded in Polish.
2. The Seller reserves the right to make changes to the Regulations for important reasons, that is: changes in the law, changes in methods of payment and delivery – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: The Civil Code; the Act on Electronic Services, the Act on Consumer Rights, the Act on the Protection of Personal Data.